Origin never did respond to any of my service tickets, and we never did recover any of the content we lost, but Phillip and I both missed playing The Sims 4. So, we’ve started playing again.
We’ve started fresh. We’ve agreed to wipe out everything we had before, rather than trying to re-create that lost content. Phillip’s playing with a Sim he created before, but starting a new life in a new house. I’ve created a new Sim family, and moved them into an existing house. We’ve agreed to get rid of most of the custom content we had downloaded. (For a game built around the concept of open-ended creativity, The Sims 4 is surprisingly, frustratingly, resistant to user creativity.)
We just couldn’t stay away from The Sims 4.